Hampshire restaurant Keats demonstrates outstanding customer service.
Romsey Town Mayor John Parker and his wife Tessa married 40 years ago, and booked their wedding reception at the ‘Old Thatches’ in Ampfield, a popular Hampshire restaurant for special occasions. The restaurant back in 1977 was run by husband and wife team, Tom and Maureen Butler. John says, “I remember the food was fabulous, and chef Tom created a wonderful Cabbage and Apple Soup just for us”.
Fast forward ten years, and John entered a raffle run by children’s charity – Naomi’ House Children’s Hospice. He was delighted to win a meal for two at same restaurant he and Tessa had enjoyed their wedding reception, but had since changed ownership and been renamed KEATS Restaurant. John says “The problem was, the voucher was for Lunch Tuesday – Saturday, but I was working weekdays in London. I kept meaning to try and book for a Saturday, but commitments meant that it didn’t happen straight away. So, I put the voucher safely away and then completely forgot about it”.
In April of this year, John was going through some drawers and re-discovered the voucher. Meanwhile, his daughter Harriet decided to book a surprise lunch for her parents at KEATS as a present to celebrate their 40th wedding anniversary. John explains “It was a wonderful present from Harriet, and I thought I’d take the voucher along with me to show the restaurant for a bit of nostalgia.”
Having undergone a huge refurbishment, Hampshire restaurant KEATS is now an informal, chic dining experience compared to the starched white table cloths of years ago. John went on to say “The food was absolutely gorgeous, and service was brilliant and very friendly. We had little baked pancakes with spinach, ham and cream filling which were called Crespelle alla KEATS, followed by Gurnard with lots of lovely veg and Tiramisu for dessert”.
Owner/Chef Martin Aslin came out of the kitchen to introduce himself and take a look at the voucher. He said “It was great to meet John and Tessa, I thought it was a lovely link to the heritage of the restaurant, and it would only be right to honour the voucher. We all shared a laugh about it”. He added, “I hope to see them in here again soon, maybe for one of the new music nights.”
The Music nights Martin refers to, is the launch of regular live acoustic evenings to showcase local singers, alongside a brand-new menu. The menu features local Hampshire produce and includes dishes such as Wild Boar Quail Egg, Scotch Egg, Saffron Aioli and Duo of Lamb, Confit of Shoulder & Pink Cutlet, Pea Puree, Heritage Carrots & Spring Green Vegetables, Juniper Berry & Red Wine Sauce, followed by desserts which include Rhubarb & Ginger Cheesecake and Chocolate Fondant.
The Live Music evenings include a set 3-course menu, entertainment and cost £35 per person
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